<p><strong>Location: </strong>Catholic Schools Parramatta Diocese</p><p>** Temporary Full Time role until December 2025 to commence ASAP</p><p>&nbsp;</p><p>At Catholic Schools Parramatta Diocese (CSPD) we are committed to responding to the needs of students in a world that is changing rapidly. With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees.</p><p>&nbsp;</p><p><strong>About the opportunity:</strong></p><p>As part of the People &amp; Culture transformation, an exciting new opportunity has been created for a P&amp;C Contact Centre Officer to join a fun and busy team who are committed to CSPD’s success. This role will play a key part in the implementation of a new HRIS platform across the organisation and help shape our service delivery model with our key stakeholders. This is a great role if you are passionate about customer service and keen to deepen your experience across the HR Operations &amp; Payroll portfolio. Reporting to the HR Operations Manager, you will engage with stakeholders across schools and our central office, triaging enquiries to the appropriate team, based on the complexity and urgency of the enquiry.&nbsp;</p><p>&nbsp;</p><p><strong>More specifically you will be accountable for:</strong></p><ul><li>Supporting P&amp;C stakeholders to build and maintain the ticketing system workflows and knowledge</li><li>Providing high levels of timely and professional customer service via the direct P&amp;C phone line, ServiceNow and email where appropriate</li><li>Triaging P&amp;C enquiries through to the appropriate team or knowledge resource, based on the complexity and urgency of the enquiry</li><li>Empowering P&amp;C customers to use self-service functions by providing navigational support of knowledge resources and resolving tier 1 HR Operations issues and enquiries</li><li>Actively monitoring Contact Centre processes and reports to ensure compliance and drive standardisation</li><li>Identifying opportunities to improve, streamline, and simplify core business processes, workflows, data flow and systems and recommend potential solutions for continuous improvement&nbsp;&nbsp;</li><li>Provide analysis and insights to the HR Operations Manager regarding volumes of work and performance measurements to inform strategic decision-making</li></ul><p>&nbsp;</p><p><strong>About You:</strong></p><p>To be successful in this highly rewarding role, you will demonstrate alignment to our purpose and values along with:</p><ul><li>Experience maintaining a ticketing system (ServiceNow preferrable)</li><li>The ability to work in a fast paced environment and meet strict deadlines</li><li>Exceptional attention to detail, analytical skills and an inherent desire to provide excellent customer service.</li><li>Excellent verbal and written communication skills</li><li>A natural aptitude for collaboration and teamwork</li><li>Skilled in quickly building rapport, communicating and engaging with stakeholders along with a ‘can do’ attitude to drive outcomes&nbsp;</li><li>Working With Children Check for paid work</li></ul><p>&nbsp;</p><p><strong>&nbsp;The Benefits&nbsp;</strong></p><ul><li>We offer competitive remuneration</li><li>Hybrid Working model (50% in the office, 50% remotely)</li><li>Well being programs&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>Salary sacrifice for eligible employees&nbsp;</li><li>Staff Discount on school fees if your child attends a CSPD school!&nbsp;</li></ul><p>&nbsp;</p><p><strong>Interested? Apply today!&nbsp;</strong></p><p>Please submit a one page document, outlining the top 3 skills you will bring to the role&nbsp;</p><p>&nbsp;</p><p>This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check. For more information, please visit The Office of The Children’s Guardian<a href="https://ocg.nsw.gov.au/"> here</a>.</p><p><i>CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander peoples, and those from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.</i></p><p>&nbsp;</p><p>&nbsp;</p>