<p><strong>Location:</strong> Hybrid - World Square, CBD and WFH&nbsp;<br><strong>Start Date:</strong> Immediate or by negotiation<br><strong>Application Closing Date:</strong> Thursday, 21 May 2026&nbsp;<br><strong>Employment Type:</strong> Full-Time, Permanent<br><br><strong>About the Role</strong><br><br> The <strong>Credit Officer</strong> is responsible for making first contact and initiating the first steps to build relationships with the outstanding fee payers. This includes understanding their financial situation and calculating manageable payment plans whilst continuing to develop and maintain the relationships forged.<br><br> The Credit Officer is required to perform tasks that include but are not limited to:</p> <ul> <li>establishing initial contact with the fee payer and negotiate a payment plan</li> <li>offering assistance in line with the Sydney Catholic Schools (SCS) School Fee Policy</li> <li>assessing and following up outstanding documentation required to inform decisions and present recommendations to Credit Controllers for more complex cases or escalated matters</li> <li>managing the Reminder List Report</li> <li>preparing correspondence to debtors in relation to full and partial bursaries/approval/decline and debt recovery letters</li> <li>liaising and collaborating with internal and external stakeholders in relation to matters relating to your allocated geographical location under the guidance of the Supervisor: Credit Control</li> <li>providing support to team members and other system users</li> <li>and all other responsibilities as listed in the job description, or tasks that may be assigned by the supervisor from time to time.</li> </ul> <p><strong>Why Work for Sydney Catholic Schools</strong><br><br> Joining <a target="_blank" rel="noopener noreferrer" href="https://sydcatholicschools.nsw.edu.au/">Sydney Catholic Schools (SCS)</a> means being part of NSW's largest Catholic education community, with over 145 schools and 75,000 students. We offer job mobility, career diversity, and extensive professional development programs. We offer:</p> <ul> <li>a competitive salary of $99,324 per annum plus superannuation</li> <li>salary packaging of up to $15,900 annually</li> <li>up to 25% discount on school fees for parents of SCS students</li> <li>ongoing training and development opportunities</li> <li>Fitness Passport, wellbeing products and more</li> <li>ex-gratia leave between Christmas and New Year</li> <li>generous Employee Referral Program.</li> </ul> <p><strong>About You</strong><br><br> The successful candidate will also possess the following:</p> <ul> <li>minimum 3 years' experience in education administration or debt management</li> <li>demonstrated recent experience in a debt collection environment</li> <li>demonstrated experience in a customer service role</li> <li>demonstrated understanding of debt collection management issues and challenges</li> <li>demonstrated ability to build genuine and productive relationships with stakeholders including debtors</li> <li>demonstrated influencing and negotiation skills for internal and external stakeholders</li> <li>demonstrated ability to maintain accurate and compliant records</li> <li>ability to work with sensitive and confidential information</li> <li>willingness to respect, support, and uphold the mission, ethos, and teachings of the Catholic Church and the values of SCS.</li> </ul> <p><strong>Application Process</strong><br><br> Click 'Apply' to submit your application, including:</p> <ul> <li>current CV</li> <li>cover letter.</li> </ul> <p>For internal employees, apply via the 'Careers' tile in Employee Self Service.<br><br> If you encounter technical issues or for any general enquiries please contact the People &amp; Culture Services team on (02) 9568 8297 (8am-5pm, Mon-Fri).&nbsp;<br><br><strong>Statement of Commitment to Child Safety</strong>&nbsp;<br><a target="_blank" rel="noopener noreferrer" href="https://drive.google.com/file/d/1JUwVWhBzKqBWyEfCRxJ0Ex20ylDWvMDd/view?usp=sharing">Click here</a> to access SCS' Statement of Commitment to Child Safety and join us in creating a culture of child safety and wellbeing.<br><br><strong>Working With Children Check (WWCC)</strong>&nbsp;<br> This role is classified as child-related work and therefore requires a WWCC clearance prior to commencement of employment.<br><br><i>SCS welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples and candidates with diverse backgrounds.</i><br> &nbsp;</p>