<p><strong>Employment Type:&nbsp;</strong>Full-Time<br><strong>Salary:</strong>&nbsp;$112,847&nbsp;plus superannuation (based on skills and experience)<br><strong>Eligibility:</strong>&nbsp;Australian Citizen or Permanent Resident&nbsp;<br><strong>Start Date:&nbsp;</strong>Negotiable&nbsp;<br> &nbsp;<br><strong>About the Role&nbsp;</strong>&nbsp;</p> <p>The Technical Support Lead supports the Service Delivery Manager in leading and managing the workload of a team of customer centric Technical Support Officers. This position ensures the provision of high quality and timely technical support to staff and students across the archdiocese.&nbsp; The Technical Support Lead oversees the daily operations of the service delivery function, providing leadership and support the service delivery team.&nbsp;<br> &nbsp;<br><strong>About Us&nbsp;</strong>&nbsp;</p> <p>The&nbsp;Catholic Archdiocese of Canberra and Goulburn Education Limited&nbsp;(CECG)&nbsp;plays an integral role in education in the ACT and NSW, operating 56 Schools and nine Early Learning&nbsp;Centres&nbsp;(ELCs).&nbsp;The Catholic Education Office (CEO) provides corporate services to Schools and ELCs. The CEO includes seven Service Areas: Education and Performance Improvement, Catholic Identity, School and Family Services, Strategy and Special Projects, Finance and Infrastructure, Information and Communication Technology,&nbsp;and People and Culture.&nbsp;</p> <p><strong>Benefits and Opportunities&nbsp;&nbsp;</strong></p> <ul> <li>Attractive remuneration package&nbsp;&nbsp;</li> <li>Access to salary packaging, including novated leasing&nbsp;&nbsp;</li> <li>24 weeks of paid parental leave (maternity/adoption)&nbsp;&nbsp;</li> <li>Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave)&nbsp;&nbsp;</li> <li>Support for professional development and study opportunities&nbsp;</li> <li>Access our People Wellbeing Program,&nbsp;Flourish&nbsp;</li> </ul> <p><strong>Qualifications&nbsp;&nbsp;</strong></p> <ul> <li>Diploma or similar certification in Information Technology or equivalent industry experience.</li> <li>Current ITIL Foundation certification.</li> <li>Certified in or willingness to become certified in MS-900, AZ-900 and SC-900 fundamental Microsoft Certifications.</li> <li>Working with Vulnerable People (WWVP) and Working with Children’s Check (WWCC) registrations.</li> <li>Driver’s Licence.</li> </ul> <p><strong>Application Process&nbsp;</strong></p> <p>Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description.&nbsp;&nbsp;&nbsp;</p> <p>The CEO is committed to workforce diversity and creating inclusive workplaces. We welcome applications from suitable candidates from all diversity groups to support our system of Schools and ELCs in delivering quality education outcomes for the students in our care.&nbsp;&nbsp;&nbsp;</p> <p>For further information about the role and&nbsp;CECG, please visit the&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://cg.catholic.edu.au/">website.</a>&nbsp;</p> <p>If you have any questions about the recruitment process, contact the Recruitment Team Leader, on 02 6234 5427 or via email at&nbsp;<a href="mailto:<a href='mailto:recruitment@cg.catholic.edu.au?subject=Technical%20Support%20Lead%20position%20%28via%20Teachers%20On%20Net%29'>recruitment@cg.catholic.edu.au</a>?subject=Technical%20Support%20Lead%20position%20%28via%20Teachers%20On%20Net%29"></a><a href="mailto:recruitment@cg.catholic.edu.au?subject=Technical%20Support%20Lead%20position%20%28via%20Teachers%20On%20Net%29">recruitment@cg.catholic.edu.au</a>&nbsp;&nbsp;</p> <p><br><br> &nbsp;</p> <p>&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://careers.pageuppeople.com/832/cw/en/PositionDescriptionDocument/505442/technical-support-lead">Applicant Information Pack</a></p>