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ICT Helpdesk Technician
Meriden School
STRATHFIELD, NSW
IT / Tech Support
Contract Type: Permanent/Ongoing Position Full Time
Applications Close: 7 April 2025
Meriden wishes to employ an ICT Helpdesk Technician. You will work amongst a team of ICT professionals providing technological support to both students and staff across all three campuses.
<p>Meriden is an Anglican school with a Christian foundation. Many of the staff live out their Christian faith and are active members of a local church. Staff at Meriden are required to actively invest in the Christian ethos of the School, be loyal to the School and the Principal, and publicly supportive of the School’s decisions.</p>
<p>Meriden is a leading Anglican girls’ school located in Sydney’s inner-west. Each year, Meriden ranks among the top independent girls’ schools in the HSC and other academic measures. Meriden seeks to cater for all students’ interests and abilities and offers a broad range of subject areas which are taught in purpose built facilities.</p>
<p>Meriden wishes to employ an ICT Helpdesk Technician. You will work amongst a team of ICT professionals providing technological support to both students and staff across all three campuses. </p>
<p>This is a permanent full-time position, working 38 hours per week. This is for an immediate start. </p>
<p>Salary range: $70,000 - $80,000 per annum plus superannuation, depending on experience. </p>
<p>This position reports to the Director of ICT, and ultimately the Principal.</p>
<p> </p>
<p><strong>Role:</strong></p>
<p>The ICT Helpdesk Technician, amongst a small team of IT professionals, is responsible for supporting students and staff who use educational technologies at Meriden School.</p>
<p><br><strong>Responsibilities:</strong></p>
<p>The duties of the ICT Helpdesk Technician include face-to-face communication with staff and students, managing the Service Desk, installation of new equipment, provision of accounts, preparation of computing hardware for staff, basic networking, maintenance of equipment, software and audio visual support, responding to classroom technology issues and any other problems that arise.</p>
<p>The ICT Helpdesk Technician will have qualifications and experience to assist in responding to the needs of users in a medium-sized educational environment, presenting the human face of the Information, Communications and Technology Department (ICT) and responding to the technical needs of staff and students on a day-to-day basis.</p>
<p> </p>
<p><strong>Duties and Working Relationships:</strong></p>
<p>The ICT Helpdesk Technician will report to the Helpdesk Manager and will work closely with all other staff within ICT.</p>
<p> </p>
<p><strong>Duties include:</strong></p>
<ul>
<li>Operating the service desk at designated times</li>
<li>Answering staff and student queries received via phone, email, service desk and other means</li>
<li>Triaging reports of problems received through the ticketing system, assessing their significance and designating them to appropriate staff</li>
<li>Providing basic support for networking and software issues, with the assistance of specialist staff when needed</li>
<li>Providing basic training to staff on the use of educational technologies</li>
<li>Providing student cards and establishing user accounts</li>
<li>Maintaining the register of assets, tagging new equipment</li>
<li>Storing and releasing equipment to staff and retiring assets at end of life</li>
<li>Assisting with the installation of new educational technologies</li>
<li>Upgrading software on school devices</li>
<li>Assessing and maintaining faulty hardware and working through warranty claims</li>
<li>Documenting processes in a way that is informative to others </li>
<li>Performing other duties as required.</li>
</ul>
<p> </p>
<p><strong>Advisory Functions</strong></p>
<p>The role of ICT HelpdeskTechnician is to advise on:</p>
<ul>
<li>Issues of technical significance that will affect large numbers of staff</li>
<li>Security threats, both physical and electronic</li>
<li>Levels of availability of educational technology resources in relation to user needs</li>
<li>Maintenance of strong relationships with internal stakeholders and external providers and</li>
<li>Making recommendations to the Helpdesk Manager on potential educational technology service improvements.</li>
</ul>
<p> </p>
<p><strong>Administrative Skills</strong></p>
<ul>
<li>Time management and task prioritisation skills and the ability to switch between tasks quickly</li>
<li>Effective verbal and written communication skills, including the ability to write concise informative process documentation</li>
<li>Natural ability to record and report work completed day-to-day</li>
<li>
<p>An ability to track issues through electronic means and take responsibility for</p>
<p>for their resolution</p></li>
<li>An understanding of the educational context.</li>
</ul>
<p> </p>
<p><strong>Technical Skills</strong></p>
<ul>
<li>High level experience with office and communications software</li>
<li>Experience working with operating systems, especially Windows</li>
<li>Electronic file management</li>
<li>Practice of documentation writing</li>
<li>Experience working with an issue tracking system</li>
<li>Confident experience working with networking and Microsoft management tools (desirable)</li>
<li>Experience working with learning management systems (desirable).</li>
</ul>
<p> </p>
<p><strong>Qualifications and Experience</strong></p>
<ul>
<li>Diploma or Degree in Computer Science, Computer Engineering or equivalent training</li>
<li>1 to 3+ years of demonstrated experience supporting users of technologies.</li>
</ul>
<p><br><strong>Personal Qualities</strong></p>
<ul>
<li>Exemplary customer service skills, both in face-to-face and over-the-phone communication even when working with frustrated staff or students</li>
<li>The ability to think through problems and look ahead at what will improve the functionality of the system</li>
<li>A propensity to remain level-headed under pressure</li>
<li>A positive attitude to working in a varying and challenging environment</li>
<li>Strong levels of initiative and proactivity</li>
<li>The ability to learn quickly and apply new knowledge conscientiously.</li>
</ul>
<p><br><strong>Other Qualities</strong></p>
<ul>
<li>Have a personal appearance and demeanour which represent the School in a positive way</li>
<li>Ability to work as part of a team and individually as required</li>
<li>Understanding of work health and safety, and implement good practices in their role</li>
<li>Fully embrace and support the Christian ethos and practice of Meriden</li>
<li>Loyalty to the School and the Principal.</li>
</ul>
<p> </p>
<p><strong>How to apply:</strong></p>
<p>Written applications should be addressed to the Principal, Mrs Lisa Brown, and include the following:</p>
<ul>
<li>A cover letter with your title</li>
<li>Detailed CV outlining qualifications and experience</li>
<li>A current NSW Working with Children Check (WWCC) number with your date of birth</li>
<li>Names and contact details of three referees. As well as these details, the applicant should also consider including the name and contact details of the Minister of the Church which he/she attends.</li>
</ul>
<p>Full role description and further details about this position can be found on the School’s website: <a href="http://www.meriden.nsw.edu.au" rel="nofollow">www.meriden.nsw.edu.au</a></p>
<p><strong> </strong></p>
<p><strong>Applications close: Monday 7th April 2025 at 9.00am</strong></p>
<p> </p>
<p><i>*Child Protection legislation applies to all applicants and a current Working with Children clearance is a requirement. Applicants must be a permanent resident and/or have full Australian work rights</i></p>
Meriden School
STRATHFIELD, NSW
http://www.meriden.nsw.edu.au
Principal:
Mrs Lisa Brown
Affiliation: Anglican
Teaching Level: Combined
1700 Students
Meriden is a leading Anglican girls’ school located in Sydney’s inner-west. Meriden is an Anglican school with a Christian foundation. Each year, Meriden ranks among the top independent girls’ schools in the HSC and other academic measures. Meriden seeks to cater for all students’ interests and abilities and offers a broad range of subject areas which are taught in purpose built facilities.