<p><strong>Frontline (IT) Trainee - Manly Precinct</strong> </p><p><strong>About the Role</strong> </p><p>The Frontline Trainee position is a <strong>12- or 24-month</strong> program <strong>designed for school leavers</strong> who are passionate about technology, eager to learn, and committed to developing their IT skillset. This role is crucial to the school support ecosystem, providing onsite support at various schools and supporting the wider central office support.  </p><p>The Frontline Trainee will work closely with experienced IT professionals, gaining hands-on experience and knowledge in areas such as hardware and software troubleshooting, network administration, cybersecurity, and IT support. </p><p>This position provides an excellent opportunity for career growth and advancement within the IT field. In this traineeship, <strong>you will study to obtain your</strong> <strong>Certificate III and/or IV in Information Technology.</strong> </p><p>This role requires on-site attendance at one of our eight (8) secondary schools within CSBB, under the supervision of a mentor and the Trainee Coordinator. There may also be placement within our CCC head office, including to attend training modules.  </p><p><strong>There is currently 1 vacancy for the Manly Precinct.</strong> </p><p>The Frontline Trainee will receive relevant mentorship and support, which is an excellent steppingstone for individuals looking to pursue a career in Information Technology. </p><p><strong>Please note this is an entry level position; </strong>applicants with prior IT qualifications will not be considered, and only shortlisted candidates will be contacted.  </p><p><strong>Key Responsibilities</strong> </p><ul><li>Accept instruction given by you in regard to work, training and instruction in the workplace </li><li>Attend and partake in the necessary training to complete relevant Cert III and Cert IV in Information Technology </li><li>Complete tasks, assessments, assignments, etc. that are set by as per the assigned course </li><li>Interact with students and staff to provide technical support. This experience will help you develop strong customer service and communication skills, which are essential for IT support roles </li><li>Work closely with school stakeholders and seek to deliver solutions under the guidance of the Trainee Coordinator </li><li>Installing and configuring software and applications on devices including PCs, laptops and tablets</li><li>Troubleshooting of programs and applications to resolve issues that may occur</li><li>Enrolling devices to the CSBB Network</li><li>Assisting with the Digital Enablement service desk via our portal and in person</li><li>Installing and configuring Hardware</li><li>Completion of work logged by staff onsite in a timely manner </li><li>Ensuring CSBB implemented project outcomes are met/maintained </li><li>Deploying/ Disposing of technology used by staff and students alike  </li><li>Following cybersecurity best practices to help protect the organization&#39;s data and system</li></ul><p><strong>Essential Criteria</strong> </p><ul><li>Basic knowledge of computer hardware, software, and operating systems </li><li>Has knowledge in the Microsoft suite of products </li><li>Is energised by working in a fast-paced environment  </li><li>Strong passion for technology and a desire to build a career in IT </li><li>Ability to work effectively in a team and learn from experienced IT professionals </li><li>Eagerness to adapt to new technologies and processes </li><li>Attention to detail  </li><li>A commitment to upholding IT security and confidentiality </li><li>NSW Valid Working With Children Check  </li><li><strong>Current NSW Driver’s License (and own car)</strong> </li><li>Permanent Working Rights in Australia </li></ul><p>  <strong>About Us</strong> </p><p>At Catholic Schools Broken Bay, our Vision is to provide ‘authentic, professional Catholic education, delivered with care and compassion’. The Vision is underpinned by our exciting and robust Towards 2025 Strategy which places students at the centre of everything we do, and which brings schools and Parishes together to work as one.  </p><p>The Towards 2025 Strategy commits our system of schools to being at least as good as the very best, to maximise the learning growth of every student, and to inspire hearts and minds to know Christ and love learning. Covering an expansive geographical area which includes the Central Coast and Sydney’s Northern Beaches and North Shore, Catholic Schools Broken Bay is a system serving 44 Catholic Schools with around 17,000 students from Kindergarten to Year 12. </p><p><strong>Application Process</strong> </p><p>Applications should include: </p><ul><li>A Cover Letter of no more than one page, addressing why you are interested in the role and addressing each of the essential requirements listed above.  </li><li>A current Resume </li></ul><p><strong>Closing Date:</strong> 5pm, 12th January 2025 (Early applications will be considered and welcomed)  </p><p><i><strong>We will be reviewing applicants as we receive &amp; interviewing as soon as possible.</strong></i> </p><p>Please note this is an entry level position; prior IT qualifications will not be considered, and only shortlisted applicants will be contacted.  </p><p><i>Agencies, please note that unsolicited resumes will not be accepted for this position.</i> </p><p><strong>Position on COVID-19 vaccinations</strong> </p><p>Given the current management of risks associated with COVID-19 in the community, and the gradual wind-back of some settings, CSBB has decided to no longer require all staff to be fully vaccinated, effective 19 September 2022. Staff who are not vaccinated will be required to wear masks when working with children at greater risk of serious illness owing to a medical condition and/or physical disability. </p><p><i>Catholic Schools Broken Bay promotes a culture of safety and care for children and young people. The Diocesan Office for Safeguarding Charter provides overarching principles that ensure children and young people are at the centre of the work we do and that every child and young person is encouraged to have a voice and participate in their community to their fullest potential. All employees must be aware of the Diocesan Office for Safeguarding Charter and be committed to organisational child safe standards and practice. Successful applicants for child-related roles must meet the requirements of the Working with Children Check</i> </p>