<p><strong>ABOUT THE POSITION</strong></p><p>This is a full-time position based primarily at the Senior School campus in Bellevue Hill but also working at our Junior School and Pre-School campuses.</p><p>The ICT Service Desk Team Leader will lead a team of Service Desk Officers to provide excellent service delivery and support to staff, students and parents. Responsibilities include Service Desk operations and management, project management and participation, Apple systems administration and system compliance and documentation.</p><p>Cranbrook School staff enjoy a stimulating work environment as part of a team of talented professionals, excellent opportunities for professional development, and attractive remuneration and benefits.</p><p><strong>ABOUT YOU</strong></p><p>You are a collaborative and personable team player who enjoys meeting people and building relationships. Possessing an investigative mindset, you are empathetic and a demonstrate a customer service focus in all interactions. You have a deep understanding of the user experience and user needs.</p><p>With a positive, solutions focused attitude you are highly organised, thrive in a busy and varied work environment and are able to remain calm under pressure.</p><p><strong>SELECTION CRITERIA</strong></p><ul><li>A minimum of two years leading a Service Desk and experience in managing a small team</li><li>Tertiary qualifications in Information Technology or similar preferred</li><li>Industry knowledge and experience in the practical administration of client operating systems and managed software</li><li>Service desk related technical systems administration experience – User accounts, device preparation, user data administration, backup and restore, cloud services (O365, Google, etc)</li><li>Understanding of ITIL, ICT Change Management and ICT best practice principles. ITIL certification desirable but not essential</li><li>A broad technical understanding of hardware, software, applications, networks and communications technologies</li><li>In-depth knowledge of Windows and MacOS desktop, laptop, tablet, mobile devices, AV equipment, MFD’s and a laser printer fleet</li><li>Experience in the practical usage of cloud data services to store, share and consume data</li><li>A firm commitment to safeguarding and promoting the welfare of children </li><li>A demonstrated understanding of child safety and appropriate behaviours when engaging with children. </li></ul><p>Experience in the creation and maintenance of device agnostic, managed and BYOT environments will be highly regarded.</p><p><strong>CLOSING DATE:  8 December 2024</strong></p><p><strong>ABOUT CRANBROOK SCHOOL</strong></p><p>Cranbrook is an Anglican, independent day and boarding school, Pre-school to Year 12. </p><p>Our vision is to be a world class school which encourages and enables all of our students to explore, enjoy and fulfil their potential. We lead our students to discover and make the most of their talents, to thrive in, and love the pursuit of, excellence. As a school we energise the educational environment by offering a rich and distinctive schooling both within and beyond the curriculum and give powerful pastoral support. Cranbrook builds resilience and confidence so that each student can face the challenges of the twenty-first century with personal confidence, intellectual versatility, academic hunger and optimism.</p><p>Cranbrook is an International Baccalaureate (IB) World School, and is accredited as an IB Continuum School, offering the PYP, MYP and IB Diploma Programme.</p><p>Cranbrook School is a child safe organisation. We actively promote the safety and wellbeing of all students and are committed to protecting our students from abuse and harm.  </p><p><strong>WORKING WITH CHILDREN CHECK, VACCINATION AND WORKING RIGHTS</strong></p><p>The successful applicant for this position will be required to hold a current NSW Working with Children Check clearance and be fully vaccinated with a COVID-19 vaccine.</p><p>Applicants must be an Australian citizen or permanent resident or hold a visa with appropriate working rights.</p>