<p>The ICT Help Desk Officer provides Level 1 assistance to staff and students at the College ICT Help Desk, coordinates the movements of student issued devices and maintains the asset tracking database1. Help and Support of Staff and Students</p><p>• First and second point of call for helping Staff and Students</p><p>• Creating user accounts and changing passwords when necessary</p><p>• Helping with login, printing and application issues staff or students may be having</p><p>• Helping staff and students with any issues or problems they are having with ICT equipment or applications</p><p>• Assisting with video streaming and equipment where necessary</p><p>2. Workstation and Peripherals’ support</p><p>• Installing software on computers</p><p>• Troubleshooting any computer faults and logging warranty jobs where necessary</p><p>• Troubleshooting any faults with peripherals e.g. printers and organize repairs and services when necessary</p><p>• Testing and supporting AV setups in classrooms and ensuring connectivity and functionality</p><p>3. Maintain Personal Learning Devices (PLDs)</p><p>• Test and deploy SOE images on student issued devices</p><p>• Test and deploy software packages on student issued devices</p><p>• Participate in annual PLD return and deployment cycle</p><p>• Reimage, replace or log warranty for PLDs as necessary</p><p>4. Coordinating the Personal Learning Device program</p><p>• Maintain the database of PLDs for all student year groups</p><p>• Co-ordinate correspondence with parents with respect to the status of all PLDs</p><p>• Report the non-financial aspects of the program to the Business Manager on a monthly basis</p><p>Please visit the College website for more information and details on how to apply.</p><p><a href="https://spx.nsw.edu.au" rel="nofollow">https://spx.nsw.edu.au</a></p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>