IT Helpdesk Officer

St Mary's College

Adelaide, SA 


IT / Tech Support

Contract Type: Permanent/Ongoing Position Part Time (0.50 FTE)

Applications Close: 4 November 2024


St Mary's College is looking for a dedicated and personable IT Helpdesk Officer to join our team! In this front-facing role, you'll be the go-to person for students and staff, providing essential support through our Service Desk. You'll manage IT requests, log and escalate tickets, and ensure top-notch customer service.

<p><strong>The Opportunity</strong></p><p><strong>Commencement Date:</strong> ASAP (start date to be negotiated with successful candidate)<br /><strong>Classification Level:</strong> Grade 3, Subclassification: Resources Stream</p><p>St Mary&#39;s College is seeking a dedicated and personable IT Helpdesk Officer to join our team. This front-facing role involves providing essential support to students and staff by managing IT requests through our Service Desk. You&#39;ll be responsible for logging and escalating tickets, ensuring high standards of customer service, and delivering IT training to students across the College.</p><p>This is a permanent part-time role working 20-30 hours per week (to be negotiated with the successful applicant).</p><p><strong>About You</strong></p><p>You have a strong interest in IT and enjoy helping others navigate technical challenges. Your excellent communication skills and approachable nature make you a trusted point of contact for our staff and students. You’re quick to learn new systems and processes, and you’re always looking for ways to improve service delivery. Most importantly, you are empathetic, patient, and dedicated to providing high-quality support in a school environment. If you&#39;re looking to further develop your IT skills while making a positive impact, this role is perfect for you.</p><p><strong>About Us</strong></p><p>St Mary’s College is an R-12 school, educating girls in the Catholic Dominican tradition since 1869. Our Dominican spirit inspires us to be seekers of truth, to be daring and courageous, open minded and to hold an unwavering commitment to inclusivity and welcome.</p><p>St Mary’s College empowers young women to excel in learning and in life. We nurture relationships that challenge and support students to contribute to a more just and compassionate world.</p><p><strong>Application Process</strong></p><p>Please visit the St Mary&#39;s College website for a copy of the Position Information Document (PID): https://www.stmarys.sa.edu.au/employment-opportunities.html</p><p>To apply for this role, please email Human Resources Advisor Emily Semple at Recruitment&#64;stmarys.sa.edu.au</p><p>Applications should include the following:</p><ul><li>Completed CESA Employment Declaration.</li><li>Cover letter (no more than 1 page)</li><li>Curriculum Vitae including three (3) referees relevant to the position. </li></ul><p>All applicants will be subject to CESA and legislative screening procedures. St Mary’s College is committed to ensuring the safety, wellbeing and dignity of all children and young people.</p><p><strong>Applications Close Monday 4th November at 9:00am.</strong> <i>Please note that applicants may be contacted for an interview before the closing date.</i></p>
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