<p>• Provide first-level technical support to end-users via phone, email, and in-</p><p>person interactions.</p><p>• Diagnose and resolve hardware, software, and network-related issues promptly.</p><p>• Assist with setting up and configuring devices, applications, and peripherals.</p><p>• Escalate complex problems to senior team members when necessary.</p><p>• Maintain accurate records of incidents, requests, and resolutions.</p><p>• Collaborate with other IT staff to improve processes and enhance user experience.</p><p>• Participate in ongoing training and professional development.</p><p>• Keep an accurate register of spare parts and liaise with notebook program vendor to ensure that service level agreements are met.</p><p>• Manage helpdesk ticket support system including creating, maintaining, and resolving tickets in a prompt and efficient manner.</p><p>• Keep up-to-date documentation of IT processes, procedures, and configurations.</p><p>• Other duties as directed by the principal.</p>