<p><b>Location:</b> Catholic Education Office, Wollongong</p> <p>The Director of Schools invites expressions of interest from suitably qualified and experienced personnel for this permanent full-time position of Service Engineer, based in Wollongong, commencing in January 2024.</p> <p><strong>WHY WORK FOR CATHOLIC EDUCATION IN THE DIOCESE OF WOLLONGONG (CEDoW)</strong></p> <p>We provide our team with:</p> <ul type="disc"> <li>Excellent professional &amp; development programs, tailored to your needs</li> <li>An environment that encourages innovation and collaboration through education</li> <li>A platform to contribute to the life, mission and work of the Catholic faith community</li> <li>Flexible Working Opportunities</li> <li>Competitive Remuneration</li> <li>Salary Packaging</li> </ul> <p><strong>ABOUT THE ROLE</strong></p> <p>As members of the Information Communication and Learning Technology Team, the Service Desk and Monitoring Team provide first and second level Help Desk services for school (travel to sites is required — reimbursement of Kms) and office staff to ensure the effective delivery of software and hardware solutions to support student learning.</p> <p><strong>ESSENTIAL CRITERIA</strong></p> <p style="padding-left: 30px"><strong>PERSONAL ATTRIBUTES</strong></p> <ul> <li>Support the mission and purpose of Catholic Education.</li> <li>Represent the organisation in an honest, ethical and professional way.</li> <li>Effective interpersonal communication skills.</li> <li>Strong organisational skills with a keen eye for detail and accuracy.</li> <li>Ability to work independently and collaboratively within a team environment.</li> <li>Ability to maintain confidentiality and display discretion.</li> <li>Highly developed conceptual, analytical and problem-solving skills.</li> </ul> <p style="padding-left: 30px"><strong>TECHNICAL CAPABILITIES </strong></p> <ul> <li>Demonstrate a broad range of technical skills in trouble-shooting software and hardware issues to ensure continuity of service.</li> <li>Ability to provide installation, training and support for computers, Audio Visual (AV) and video conferencing equipment.</li> <li>Ability to provide advice and support in relation to: <ul type="circle"> <li>Email, the Google Suite, macOS, iPad OS, iOS and Microsoft Windows systems.</li> <li>Student Information Systems, Learning Management Systems, Mobile Device Management (MDM) Systems and other centrally supplied services/systems.</li> </ul></li> <li>Ability to manage and deploy devices such as MacBooks, iPads and Apple TVs using MDM tools.</li> </ul> <p style="padding-left: 30px"><strong>QUALIFICATIONS/EXPERIENCE </strong></p> <ul> <li>Certificate IV/Diploma of ICT and demonstrated experience in ICT support.</li> <li>Knowledge of Internet protocols and services.</li> <li>Knowledge and experience of various operating systems including; MacOS, iOS, iPadOS and Microsoft Windows.</li> <li>Experience in implementing a range of business software, and directory services.</li> <li>Current drivers licence is essential.</li> </ul> <p><strong>SALARY </strong></p> <p>$103,319 – $118,844 pa (depending on qualifications and experience) + 11% superannuation.</p> <p><strong>WORKING WITH CHILDREN CLEARANCE</strong></p> <p>This role is classified as child related work and therefore a Working With Children Check (WWCC) is required prior to your employment with CEDoW.</p> <p><strong>POSITION APPLICATION</strong></p> <p>To confidentially discuss your application, contact Catherine Mitchell, Service Desk Manager on 0409159232.</p> <p>Applicants are to complete an online expression of interest which addresses the Technical Capabilities section of the Essential Criteria (equivalent to 2 pages) and submit a Curriculum Vitae (CV).</p> <p>To submit your expression of interest please select the 'Apply Now' button at the bottom of this advertisement.</p> <p><em>The Catholic Education Office is an agency of the Catholic Church called to stewardship and service in support of the system of Catholic Schools in the Diocese of Wollongong. Through partnerships with clergy, parents, staff, school leaders and students, the Catholic Education Office contributes to strengthening the Communion of the Church. </em></p> <p><strong>Closing date: 14 December 2023 at 5pm. </strong></p>